Please check our FAQs before contacting us...

Please Note: If your query is urgent for a event running today please contact us via Facebook here: https://www.facebook.com/telfordsteamrailway/ Otherwise a response may be delayed.

You can buy Polar Express tickets by clicking here.

Our ticket prices for Adults and Children are the same, 23 for Standard Tickets and 36 for Premium Tickets.

We do not offer concession pricing as we are striving for everyone to have the same Magical Experience at our Event.

Yes, please inform us when you purchase your tickets.

As indicated during your purchase of tickets we cannot guarantee you will be all sat at the same table due to the nature of our heritage coaches of 4 people around a table. We will of course endeavour to sit you together or across from each other but this cannot be guaranteed and priority is given to those who purchase in groups of 4s and those who book earlier.

As indicated when you purchased the tickets each Group of tickets will receive a bag and each member of the group will receive a ceramic mug.

Sadly, some E-mail Providers, Hotmail, Yahoo, MSN etc are blocking our E-mails to you seeing them as spam. Please login to your account by clicking here to check your tickets.

When you by tickets you can also purchase a book. If this option is not available we have sadly sold out. You can purchase one from Amazon though and bring it with you.

Tickets will be posted in November. You can check if your tickets have been posted by clicking here. If you do not receive your tickets by 30th November please contact us.

Your best option would be to come by Taxi to either Jiggers bank or the Railway direct.

We are sorry to hear this. If you have bought a odd number of tickets you may find you are sat with 2 at one table and 1 across the small alise. This was advised when you purchased tickets and it is highly unlikely we can now change the tickets.



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